How we examine the decision
We divide operational, healthcare and professional-conduct issues so each reaches the right body. The chronology then shows requests, decisions, delays and consequences. Urgent liberty, public-law or medical-risk matters require immediate authorised legal or clinical help.
Our review method
- Define the decision and deadline. We identify what was decided, by whom, when it took effect and which review, complaint or appeal route applies.
- Reconstruct the chronology. Events, documents and changes of position are placed in date order so the reasoning can be tested against what was known at the time.
- Map policy to evidence. Each relevant criterion is matched to the material relied on, material overlooked and explanation given.
- Separate the available routes. Administrative complaint, statutory review, appeal, regulator and Ombudsman routes are not treated as interchangeable.
- State the remedy. The final work identifies a proportionate outcome and the evidence supporting it.
Frequently asked questions
Do I need to complete the prison complaints process?
The Ombudsman will usually expect internal routes to be used, subject to its rules and exceptions.
Can healthcare complaints involve both the prison and NHS?
Yes. Responsibility can be split, which is why identifying the decision-maker and provider is essential.
Do you give criminal-law advice?
No. We support complaints and evidence; criminal appeals and legal representation require an authorised lawyer.