Before you begin
- Keep the complete decision and proof of when it was received.
- Check review, appeal and limitation deadlines immediately.
- Do not assume a complaint pauses another legal route.
- Use documents and dates rather than unsupported conclusions.
Define the barrier
Explain the process or practice, the disability-related disadvantage and when the organisation became aware of it.
Record the requested adjustment
Keep the request, supporting evidence and any discussion of alternatives. State how the adjustment would remove or reduce the disadvantage.
Examine the actual decision
Ask who decided, what factors were considered and why alternatives were rejected. A policy statement is not a substitute for individual consideration.
Show practical impact
Record missed access, inability to participate, distress, additional cost or other consequence. Keep the account accurate and evidenced.
Protect separate legal deadlines
A complaint can seek service correction, but discrimination claims have limitation rules. Obtain specialist legal advice without waiting for the complaint process to finish.
A reliable challenge structure
- The decision and date.
- The applicable rule, policy or standard.
- The finding disputed.
- The evidence supporting your correction.
- The procedural failure, if any.
- The practical impact.
- The precise remedy requested.
Need help applying this structure to your documents? Request an initial assessment.