How we examine the decision
We organise the evidence around the decision under challenge. For transport matters, that means testing the route, safety, mobility, supervision and individual circumstances rather than relying on distance alone. For EHCP matters, we separate appealable educational issues from complaint issues such as delay or failure to deliver provision.
Our review method
- Define the decision and deadline. We identify what was decided, by whom, when it took effect and which review, complaint or appeal route applies.
- Reconstruct the chronology. Events, documents and changes of position are placed in date order so the reasoning can be tested against what was known at the time.
- Map policy to evidence. Each relevant criterion is matched to the material relied on, material overlooked and explanation given.
- Separate the available routes. Administrative complaint, statutory review, appeal, regulator and Ombudsman routes are not treated as interchangeable.
- State the remedy. The final work identifies a proportionate outcome and the evidence supporting it.
Frequently asked questions
Is an EHCP dispute the same as a council complaint?
No. Some decisions carry a Tribunal appeal right, while delay or service failure may follow a complaint route. The correct route matters.
Can blanket transport policies be challenged?
A council may publish criteria, but it must still consider relevant individual circumstances and exercise any discretion lawfully.
What if the authority ignored a professional report?
We identify where material evidence was not addressed and frame the omission clearly against the reasons given.