How we examine the decision
The review keeps the facts specific: the barrier, the requested change, why it was needed, what the organisation considered and what reason it gave. Discrimination claims and litigation require timely advice from an authorised lawyer.
Our review method
- Define the decision and deadline. We identify what was decided, by whom, when it took effect and which review, complaint or appeal route applies.
- Reconstruct the chronology. Events, documents and changes of position are placed in date order so the reasoning can be tested against what was known at the time.
- Map policy to evidence. Each relevant criterion is matched to the material relied on, material overlooked and explanation given.
- Separate the available routes. Administrative complaint, statutory review, appeal, regulator and Ombudsman routes are not treated as interchangeable.
- State the remedy. The final work identifies a proportionate outcome and the evidence supporting it.
Frequently asked questions
Must I use particular words to request an adjustment?
Not necessarily. The key issues include what the organisation knew or should have known and the disadvantage involved.
Can cost be considered?
Reasonableness depends on the circumstances. A bare assertion of cost is not the same as a recorded assessment.
Is a complaint enough to protect a legal deadline?
No. Internal complaints do not normally extend statutory limitation periods.