How we examine the decision
We reconcile the decision against the documents and create a clean issue schedule. Tax advice, Tribunal advocacy and regulated claims management may require an appropriately authorised specialist; where that boundary is reached we prepare an orderly referral pack.
Our review method
- Define the decision and deadline. We identify what was decided, by whom, when it took effect and which review, complaint or appeal route applies.
- Reconstruct the chronology. Events, documents and changes of position are placed in date order so the reasoning can be tested against what was known at the time.
- Map policy to evidence. Each relevant criterion is matched to the material relied on, material overlooked and explanation given.
- Separate the available routes. Administrative complaint, statutory review, appeal, regulator and Ombudsman routes are not treated as interchangeable.
- State the remedy. The final work identifies a proportionate outcome and the evidence supporting it.
Frequently asked questions
Is a complaint the same as an appeal?
No. A complaint usually concerns service or administration; a reconsideration or appeal challenges the underlying decision.
Can penalties be challenged?
Some carry formal review or appeal rights. The notice and deadline must be checked immediately.
Will you calculate my tax?
We can analyse the documentary record but specialist tax advice and formal representation may need a qualified adviser.
Recent relevant decisions
- Fluctuating earnings should have been averaged: Upper Tribunal restores LCWRA
- Driving does not decide a PIP claim